Common Questions & Answers
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aaurélyn is your trusted online shopping destination offering quality products with fast delivery.
Yes, absolutely! We use SSL encryption to protect your personal information and payment details. All transactions are processed through secure payment gateways, and we never store your credit card information.
Click on the "Account" icon at the top right corner and select "Register". Fill in your details to create an account.
- Browse our products and add items to your cart
- Review your cart and click "Proceed to Checkout"
- Enter your shipping details
- Choose your payment method
- Complete the payment
- You'll receive an order confirmation via email/SMS
You can modify or cancel your order within 1 hour of placing it, provided it hasn't been processed yet. Contact our customer support or email [email protected] for assistance.
We accept returns within 7 days of delivery. Please ensure the item is unused and in its original packaging.
Standard Delivery: 2-3 business days
Express Delivery: 12-24 hours (Contact us via Messenger, WhatsApp, or call)
Same Day Delivery: Within 6 hours (Dhaka only)
Free shipping: Available for orders above ৳2000
Express Delivery: 12-24 hours (Contact us via Messenger, WhatsApp, or call)
Same Day Delivery: Within 6 hours (Dhaka only)
Free shipping: Available for orders above ৳2000
We deliver to most areas in Bangladesh including Dhaka, Chittagong, Sylhet, and other major cities. During checkout, enter your address to see if delivery is available to your location. For remote areas, delivery may take longer or have additional charges.
Go to "My Orders" in your account dashboard to view the status of your orders and tracking information.
We accept credit/debit cards, bKash, Nagad, and Cash on Delivery.
Yes, your payment information is completely secure. We use SSL encryption and work with trusted payment gateways like SSL Commerz. We never store your credit card details on our servers. All transactions are processed through secure, encrypted channels.
Yes, we offer Cash on Delivery (COD) for select areas in Bangladesh. COD is available for orders up to ৳5000. There may be a small COD charge depending on your location. You can select COD as your payment method during checkout if it's available for your area.